This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

 

what can be said about the quality of you documents ?

We produced very high quality novelty documents indisguishable from government issued. We duly replicate all security features like special paper, watermarks, security threads, intaglio printing, microprinting, fluorescent dyes, color-changing ink, document number laser perforation, latent image, laser image perforation while producing passports and other related documents.

 

Can your documents be used instead of the government issued ?

We don’t advice that,this is because we don’t know your country’s laws against the use of fake documents. In that case, I’d suggest that you request for our duplication services(cloning of the real existing document but with your photo).

 

How do you guys guarantee my safety ?

All customer’s details are kept confidential and never shared with a third party.

 

How long is shipping due upon completion of production and Will a tracking number be provided me ?

Handling and discreet delivery takes 2-to-5 days, depending on location and the delivery services used. Some orders take up to a week (Asia). Orders are shipped by means of courier, any of which provides a tracking number for the package.

 

Do any of your company’s details appear on the document or envelopes they are sent in ?

The documents will be sent in discrete packages with no references to our company.

 

Does the name and address of the recipient have to be the same as those on the printed documents ?

No. If you want your document to go to another address then just fill in the order form accordingly.

 

How long does it take for my document to be sent me once payments have been effected ?

depending on the payment method you used, wired bank transfers usually takes several days( 3-to-5 business days to arrive to our account). Western Union and Money Gram methods are fast and we can check them at the same day.

 

Do you accept payments via PayPal or Credit Cards ?

Due to the specification of our business it has been difficult to accept payment via these methods.

 

Do I get any discounts for orders greater than a single document ?

You will get a 5% discount for your 2nd order, 10% – for 3-4th and 5 or more – 15% according our discounting policy